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Fridge van FAQs.

Straight answers to the questions we’re asked most. If yours isn’t here, call us on 01444 245555 or send us a message.

Temperatures and conversions

What’s the difference between chiller, freezer and deep freeze?

A chiller van holds 0 to 5°C, for meat, dairy, produce, flowers and most catering. A freezer van runs at -10°C, for frozen goods. Deep freeze goes down to -25°C, for ice cream, anything that must stay hard-frozen and some pharmaceutical products. Read chiller, freezer or deep freeze?

What temperature can a refrigerated van reach?

Our refrigerated vans can work anywhere from +21°C down to -25°C, depending on the refrigeration unit specified and what you’re carrying.

How thick is the insulation in a refrigerated van?

The insulated lining is 50mm for a chiller van and 75mm for a freezer van.

How long does a fridge van conversion take?

A conversion takes 7 to 10 days from the van arriving at our premises. Depending on production and stock, it can sometimes be done sooner. Talk to our sales team about timings for your van.

Which refrigeration units do you fit?

We fit units from GAH, Thermo King, Hubbard and Zanotti. GAH is the make we fit most often.

What is the warranty on the refrigeration unit?

GAH and Hubbard units come with a 12-month warranty. Thermo King and Zanotti units come with a 24-month warranty.

What is overnight (electric) standby?

Electric standby lets the fridge unit run from a mains supply with the van’s engine switched off, so you can load the night before or park all day at an event. It has to be specified from the start: it can’t be added after the conversion is finished. Read do you need electric standby?

Can I have a fridge van without the refrigeration unit showing on the roof?

Yes, there are two ways. A recessed condenser pod sits the unit down into the roofline, so it barely shows and the van is lower; it has to be specified before the conversion, as it can’t be added afterwards. We also work with refrigeration makers who offer an under-bonnet option for some vans. Please talk to our sales team, as it depends on the make and model of van.

Do you provide shelving for the inside of a fridge van?

Yes. We can design shelving into the conversion to match exactly how you work, fixed or folding. See the other extras we fit on our accessories page.

What is the payload on a fridge van?

Payload is the maximum weight the van can carry, allowing for the weight of a driver. It varies with each make and model, and the conversion affects it: a freezer’s thicker lining weighs more than a chiller’s. Tell our sales team what you carry and they’ll recommend the make and model to suit.

Buying from us

Do you provide the van as well as the conversion?

Yes. We can source the complete package, the van and the conversion together, and finance is available on it. New vans come as cancelled factory orders, or built to your spec.

Should I buy new or used?

It depends on your budget, how soon you need the van and how you want it specced. Used vans cost less, and we convert and check them before delivery. New vans come with the manufacturer’s warranty and are either cancelled factory orders, or built to your spec. Read new or used fridge van?

What warranty comes with the van?

Our used vans come with a warranty on the van (what’s left of the maker’s, or 12 months, which can be extended), plus 12 or 24 months on the fridge unit, and our engineers check every van before it leaves us. New vans come with the manufacturer’s warranty, plus 12 or 24 months on the fridge unit, depending on its make. The only exception is a part-exchange van we’re clearing: those are sold as seen with no warranty, and the advert says so.

Can I buy on finance?

Yes. Finance is available for business customers from a £500 +VAT deposit, on hire purchase or lease, subject to status. See finance.

Do you take part exchange?

Yes, part exchange is welcome. Tell us about your current van (registration, mileage, make and model) when you enquire.

Do you deliver, and does it cost extra?

Delivery is free anywhere in the UK, Northern Ireland included.

Are your prices plus VAT?

Yes, all our van prices are shown +VAT.

Can I come and see a van?

Yes, you’re welcome to visit us at KBF House, 55 Victoria Road, Burgess Hill, RH15 9LH. We’re open 24/7, so call or WhatsApp us and come and see a van. See contact us.

How does ordering work?

We talk through what you need, send you a proposal with the specification and full pricing, and once you’re happy you sign the order form and pay the deposit. See our ordering process.

ULEZ and the law

What is the London ULEZ?

The Ultra Low Emission Zone (ULEZ) covers every London borough, 24 hours a day, every day except Christmas Day. A van up to 3.5 tonnes that doesn’t meet the standard (Euro 6 for diesel, Euro 4 for petrol) pays £12.50 a day. Every advert shows whether the van is ULEZ compliant. Read are you ULEZ compliant?

What temperature does chilled food have to be kept at?

In England, Wales and Northern Ireland, chilled food must by law be kept at 8°C or below, and the Food Standards Agency recommends 5°C or below. Quick-frozen food must be kept at -18°C or colder. Read transporting food in your refrigerated van.

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  • Electric standby
  • Side doors
  • Partitions
  • Curtains
  • Down to −25°C

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